🔄 Return & Refund Policy

At Accesorius, we want you to love every piece you receive. If something isn’t quite right, we’re here to make it right. Please read our return and refund policy carefully.

📅 Return Window

You may request a return or exchange within 14 days of receiving your order.

✅ Eligibility for Return

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition

  • Include all original packaging (box, pouch, tags, etc.)

  • Be accompanied by a receipt or proof of purchase

Custom or personalized items are non-refundable and cannot be returned unless they arrive damaged or defective.

💔 Damaged or Wrong Items

If you received the wrong item, or your item arrived damaged:

  • Please email us at [your email] within 48 hours of delivery

  • Include your order number and clear photos of the item

We’ll offer you a replacement or full refund depending on the issue.

🚚 How to Return

  1. Email us at [your email] with your order number and reason for return.

  2. Wait for our confirmation and return instructions.

  3. Ship the item back to us using a trackable shipping method.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

💸 Refunds

  • Once we receive and inspect your return, we’ll notify you by email.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping fees (if any) are non-refundable.

🔁 Exchanges

We offer size or style exchanges if the item is available. Please contact us to arrange your exchange before shipping anything back.

❗ Non-Returnable Items

  • Customized or engraved items

  • Gift cards

  • Sale or clearance items (marked final sale)

Have questions or need help with a return?
Reach out anytime at [email protected] — we’re here to support you!